Artist Shannon Smith generally supports regulations and controls put in place to limit and make more transparent how companies use personal data.
About Collecting Personal Information
We collect personal information because without your information, we can’t be in relationship with you. If you’re a client, we need to know who and where you are in order to reach you and provide services as you request them. If you’re not yet a client, but interested, we need your personal information to send you our free content and invitations to programs and other such offers, however only with your prior consent to do so.
Just looking at our website or social media account content doesn’t require you to give us any information at all. If you interact with our content (such as liking or commenting on Facebook or blog posts), we do want and need to collect that information, so we can continue to be in relationship with you.
We only send information to people who ask for it, usually when you fill out a form on our website, or on one of the social platforms that we show up on, or when you make a purchase through our website or in a conversation with someone on our team.
What personal information is collected?
What we collect depends entirely on how you interact with us. We don’t take anything you don’t voluntarily share with us — we do not participate in “data mining” to collect personal data.
Some of the data that we may ask you for (this is not an exhaustive list):
· Mailing Address
· Phone Number
· Email address
· Credit card information
· Date of Birth
· Other contact information or preferences
· Personal information you wish to share for coaching purposes
How personal information is used
First and foremost, we use your data to deliver information and services to you. We also use it to help us learn about who our best clients are, and how to reach other people like them.
We do attempt to coordinate data across the different platforms we show up on. So, for instance, we may take personal information you give us through our website and share that information with our Facebook account, so we can find more people like you. We share no personal coaching details, payment information, or otherwise from one platform to another. Generally when we do share across platforms, it’s just name and email so that we can see if you also have an account on the other platform.
All data is stored in online systems we use, there is no paper storage of information. Some examples of the systems we’re using at the time this policy is written include: Squarespace, Dubsado, Mailchimp, Facebook ad manager, and payment processing systems (like PayPal and Square).
It should additionally be said that we do not store credit card information on any local systems. All payment information is stored within secure third party platforms whose business is to do that securely with high levels of encryption. We cannot, for instance, look up your credit card number ourselves and use it.
Non-personal information- collection and use
This means information that does not identify a specific person. We occasionally use website analytics, pixel tags, and cookies to help understand how people use our website and our services, to look for larger patterns. If at any time non-personal information is connect with personal information, then it will all be considered personal information and treated as such.
We don’t share your information
This means we don’t consciously give out or sell your information to other companies that would then market to you. Not Ever.
We do share your information with our third party services that essentially are the tools that we use to run the business. Those companies all have privacy policies in place where they are not accessing your data without our accounts to market to you or otherwise use your information for any reason, except for when we direct that tool to perform a function for us within our account.
For instance, your email address is stored within our email system (at the time of this writing is Squarespace). We direct our email systems to send our written emails to the email addresses that have opted in, and our email systems carry this out.
This is not considered the same as giving your email address to the company Squarespace so they can market their services to you.
Security and Protection
We use tools and third party companies that are committed to high levels of security encryption.
We are not encryption or data security experts by any stretch of the imagination, and are basically trusting these services to provide the high levels of security they are claiming to. So far, at the time of this writing, they haven’t failed us.
No physical (paper) documents with personal information are kept on file. All technology is kept up-to-date in as reasonable time-frame as is possible (generally within the month the update is released).
It’s your data, you retain control
You can unsubscribe, or otherwise let us know that you don’t wish us to use your data and we will honour your request. You can ask us how your data has been used, and we will let you know.
You can ask to be entirely deleted from our system, and we can do that, with the exception that if you’ve bought anything from us, we are required to track income for tax purposes, and your receipts would remain in our accounting system for at least seven years. But you would be removed from our marketing or client delivery systems as entirely as we can do that without compromising our tax records.
You can customize some of how we use your data by using the personal link at the bottom of any email we send you from our email system (as opposed to a personal email we may send you from one of our personal email clients).
We’re doing our best to honour your needs and desires around your data, meet legal requirements and live our desire to be transparent and serve you well. If you have any questions, please ask.
With gratitude and appreciation for your business,
(Last updated December 13, 2018)